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R.O.B.E.R.T. is blocking a domain it shouldn't, how can I fix this?

Author
Winder S
Oct 20, 2025
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Usually, the reason R.O.B.E.R.T. would block a legitimate domain is if you have a blocker setup for particular types of websites. For example, facebook.com being blocked because you have the 'Social Networks' blocker active in R.O.B.E.R.T. You would need to disable the Social Networks blocker in this case, or whitelist 'facebook.com' in R.O.B.E.R.T. so that no R.O.B.E.R.T. rules are applied to it.

Another common reason is having the 'Ads+Trackers' blocker active. Many websites require ads and/or trackers to be loaded, else the website will not load. For this case again, you can either de-activate the Ads+Trackers blocker temporarily, or whitelist the relevant domains in R.O.B.E.R.T.

To whitelist a domain, sign in to My Account and open the Custom Rules page under Security. Click Add Rule, enter each domain you want to allow, change the Action from Block to Allow and click Add Rule to save it.

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